Stop chasing medical records.
Finding the provider. Another portal, another ROI vendor. On hold for a status nobody has. Pages arriving by fax, mail, and email — half of them incomplete. RRS takes the entire job, from the first request to a complete, organized file, and you watch every step in real time.
of industry experience
plus Canada, Mexico & Puerto Rico
average turnaround
of records, not just charts
Big decisions ride on records you don't fully have.
Whether you’re building a case, evaluating a claim, or screening for a study, the same problem gets in the way: you don’t know the person’s full medical history, you don’t know everywhere they were treated, and the records trickle back late, incomplete, and scattered. Every gap is a risk — a missed provider, a wasted fee, a decision made on half the picture.
Record Retrieval Solutions is a nationwide medical record retrieval service, built on 37 years of industry experience, serving law firms, insurers, life sciences, and research teams across all 50 states.
Send the request once.
We handle the rest.
Every request is routed to the right source, worked until the provider produces, checked against what you asked for, and delivered where you want it — with status you can see the whole way through.
One request. 18+ record types. Nothing left for you to chase.
You shouldn’t have to know that the medical records sit in one department, the billing in another, and the ER physician’s bills in a portal somewhere else. Send the request once — we handle everything from there.
Routed correctly
We verify the facility, department, copy service, or billing entity before anything is sent.
Worked until produced
Specialists confirm the authorization and stay on the provider — no request goes quiet.
Checked for completeness
Every batch is reviewed against what was requested before it reaches you.
Delivered your way
Into RecordSync or your case system, certified on request.
Nothing is left to age out. Requests that stall are handled by a US-based specialist who works them until they are solved — and you see that status the whole time.
- Personal injury, mass tort & med mal
- P&C & liability claims
- Life & disability underwriting
- VA claims
- Life sciences & research
- Surrogacy agencies
- Clinics & labs
- DME suppliers
- Medical records
- Billing records
- Radiology imaging
- Prescription records
- ER physician billing
- Radiology physician billing
- Pathology
- Ambulance
- Police reports
- Employment & school
- 18+ types in all
One vendor, one login, every request tracked in real time.
Fast medical record retrieval. Predictable turnaround.
Turnaround time matters when choosing a medical record company. Delays slow decisions, increase costs, and disrupt workflows. You need records delivered on a timeline you can rely on.
Our medical record retrieval process delivers an average turnaround time of 15 business days. Each request follows a structured workflow from intake through provider outreach, fee handling, and final delivery. Active monitoring keeps requests moving and prevents unnecessary delays.
What this means for your team
- Faster access to medical records
- Fewer stalled requests and follow ups
- Real-time visibility into request status
- Predictable timelines for planning and decision making
People on the hard calls, technology behind them.
Your request moves through specialized teams — intake and verification, provider outreach, and a US-based escalation desk — supported by tools built to keep requests moving. When a provider stonewalls, an escalation specialist takes it on and works it until it’s solved.
All of that work stays visible to you. Every client gets access to RecordSync, the platform our own specialists work in — so you see exactly what we see.
Specialized teams
Verification, outreach, and escalation each handled by the team built for it.
Escalation, on a clock
Aging requests escalate automatically, then a specialist works them.
Authorizations verified
HIPAA authorizations checked against each provider’s rules before the request goes out.
Certified records on request
Any set of records can be delivered with the provider’s certification — just tell us.
Every record request, in one place.
RecordSync is where your medical and billing record requests live. Order from it, watch status change as providers respond, read the notes our specialists leave, download finished records, and pull invoices — instead of tracking all of it across spreadsheets, inboxes, and provider portals.
It comes with the service at no extra cost, and it integrates with Filevine so records land next to the rest of your file.
- Ordering
- Specialist notes
- Real-time status
- Invoices
- Records & reports
- Filevine
- HIPAA-secure
Transparent pricing. No surprises.
Record retrieval is one flat fee per request, with provider fees passed through at true cost — never marked up. No subscriptions, no minimums, no hidden fees.
per record request, flat
Provider fees at true cost
Passed through exactly as invoiced. Never marked up.
Volume & autopay discounts
Send steady volume or enroll in autopay and your per-request rate drops.
No subscriptions or minimums
RecordSync client portal included at no extra cost.
Trusted wherever decisions depend on medical records.
Complete, certified records for every case file — without pulling staff off billable work.
High-volume, fully documented retrieval for studies, submissions, and surveillance.
APS retrieval for underwriting and claims — ordered, tracked, and returned complete.
Chart notes and orders that document medical necessity, retrieved for billing and audits.
Why choose RRS as your medical record retrieval partner?
Experience
37 years in the medical records retrieval business.
Convenience
100% online ordering, retrieval, billing, and payment processes.
Reliability
Once a request is made, the entire process is handled by the RRS team.
Speed
Quick record delivery, with a statistical average of 15 business days.
Security
Records delivered through RRS’s HIPAA-compliant online portal.
Transparency
Log in at any time to check the status of your request.
What you can expect when working with RRS
- A fully transparent end-to-end solution. We follow up fully on every request and keep you informed every step of the way.
- You’ll waste less time on tedious, time-consuming, non-billable tasks.
- You will have more time to concentrate on taking care of your clients and growing your practice.
- There are no hidden costs, just a fixed flat fee for each request that you can recoup as a case expense.
- Real-time visibility with RecordSync. Track medical record requests, follow-ups, escalations, and deliveries in one secure portal — no spreadsheets, inbox chasing, or status guessing.
Clients who stopped chasing records.
Coverage from coast to coast.
One vendor for the whole map. We retrieve from providers in every state — hospitals, clinics, specialists, imaging centers, and labs — with no regional gaps to fill and no second vendor to manage.
Plus Canada, Mexico, and Puerto Rico.
Hospital systems down to solo practices.
Built to protect sensitive records.
HIPAA Secure Now! certified. Encrypted in transit and at rest, delivered through a secure portal with full audit trails.
Independently verified compliance program.
Questions we hear most.
How much does a record request cost?
Record retrieval is a flat $45 per request, with discounts available for volume and for enrolling in autopay. Provider fees are passed through at true cost, never marked up. If medical and billing records can be requested together, you pay one $45 fee. Full details on the pricing page.
How fast can you deliver?
Our statistical average turnaround time is 15 business days. Active monitoring keeps requests moving, and stalled providers are escalated rather than left waiting.
What types of records do you retrieve?
Medical records, medical billing records, radiology imaging, prescription records, electronic medical records, personnel and payroll records, and police reports.
Do you cover my state or city?
Yes — all 50 states and most major U.S. cities, plus providers in Canada, Mexico, and Puerto Rico. Find your state.
Who does the work — people or AI?
Both. Our specialists own the judgment calls — verifying authorizations, confirming where each request has to go, splitting requests across departments, and escalating providers that stall. AI tools support them with routing, portal checks, and follow-up outreach. Nothing waits for someone to notice it.
What is RecordSync, and is it included?
RecordSync is the RRS platform for ordering, live status, invoices, and secure record delivery. It is included at no additional cost and integrates with Filevine.
Is RRS HIPAA-compliant?
RRS is HIPAA Secure Now! certified. Records are encrypted in transit and at rest and delivered through a secure, access-controlled portal with full audit trails.
Ready to stop chasing records?
See how RRS handles the whole journey in one 15-minute walkthrough.
Or call 866-401-7560 — a real person answers.
