Career Opportunities
at Record Retrieval Solutions
Since 2014, RRS has brought together forward-thinking technology and more than 35 years of industry experience across our founder and leadership team. Join us as we continue moving record retrieval forward.
Where we come from
Our founder, Chuck Dart, entered the record retrieval industry in 1989 and founded RRS in 2014, bringing decades of firsthand industry knowledge to a new approach to record retrieval. As the industry evolved from analog to digital, he recognized an opportunity to create a single, simple online solution that standardizes the record request and retrieval process across the entire healthcare industry. Eliminating inefficiencies, our medical record retrieval solutions now greatly facilitate record retrievals for legal professionals and their clients.
Join the Record Retrieval Solutions team
At RRS, we are constantly working to build positive relationships both internally and externally, as we believe quality relationships are the cornerstone of any successful business. Recruiting people who understand our values, are able to enhance our team dynamics, and work well with our clients is our top priority.
Our company culture is driven by principles such as initiative-taking, relationship-building, and continuous learning and growth. We are looking for self-starters who are constantly pushing themselves forward to succeed. If you are motivated to learn, have a can-do attitude, and identify with our values and company culture, then please reach out to us — our team may be the perfect fit for you.
Why you will love working at RRS
At RRS, we value the ambition and goal-oriented nature of our employees. People love working here because they know they are working for the best in the industry.
Being a member of the RRS team places you in the company of record retrieval industry experts with a contagious enthusiasm for what they do. If you love surrounding yourself with colleagues who push you to become the best version of yourself, you’ll be right at home here.
We offer:
- Flexible roles that provide opportunities for continuous learning and growth
- A positive work environment with open channels of communication between employees and company leadership
- The ability to contribute strategically to our growth plans
- A focus on innovation and personal initiative
- Work–life balance with paid vacation leave and holidays
- Health, dental, and vision coverage
- 401(K)
Values we believe in
Clients First
Our clients are our top priority. We strive to anticipate their needs, providing proactive solutions and unparalleled service. Our business operates as an extension of their office, ensuring seamless collaboration and support to achieve mutual success
Teamwork
At our core, we believe in the power of collaboration to drive excellence. By fostering a culture of teamwork, we harness the diverse strengths, perspectives, and talents of each individual to achieve remarkable results. Together, we recognize that no challenge is insurmountable and no goal unattainable.
Results Oriented
We align our efforts, resources, and energies towards reaching our goals and delivering on our promises. This value inspires accountability, innovation, and a relentless pursuit of excellence, driving our continuous growth and success.
Clients First
Our clients are our top priority. We strive to anticipate their needs, providing proactive solutions and unparalleled service. Our business operates as an extension of their office, ensuring seamless collaboration and support to achieve mutual success
Teamwork
At our core, we believe in the power of collaboration to drive excellence. By fostering a culture of teamwork, we harness the diverse strengths, perspectives, and talents of each individual to achieve remarkable results. Together, we recognize that no challenge is insurmountable and no goal unattainable.
Results Oriented
We align our efforts, resources, and energies towards reaching our goals and delivering on our promises. This value inspires accountability, innovation, and a relentless pursuit of excellence, driving our continuous growth and success.
Integrity
With every achievement, we remain humble, always crediting the combined efforts of our hard-working team responsible for our success instead of focusing only on individual efforts.
Do the work
We live by "do the work," valuing every task, big or small. Our commitment means we're ready to roll up our sleeves, to get the job done.
Integrity
With every achievement, we remain humble, always crediting the combined efforts of our hard-working team responsible for our success instead of focusing only on individual efforts.
Do the work
We live by "do the work," valuing every task, big or small. Our commitment means we're ready to roll up our sleeves, to get the job done.
Rockstar of the Month Employee
Emily Whipple
Data Entry Team Lead
August 2026
I am nominating Emily for this award because of the exceptional performance she has demonstrated so early in her time with RRS. Emily entered the record retrieval industry with no prior experience, yet she quickly absorbed the training, processes, and expectations of the role.
Rachelle Reyes
Data Entry Team Lead
July 2026
Rachelle consistently goes above and beyond the expectations of her role as a Client Support Associate. She regularly arrives early and stays late to ensure the team is prepared for success, client messages are addressed promptly, and no Customer Service queues or outstanding tasks are left incomplete.
Tony Khan
Data Entry Team Lead
June 2026
Tony is always pleasant and helpful. He seems eager to learn new tasks and will reach out if he is unsure of any assignment. He appears to be consistent in his work, and it shows.
Sakshi Agrawal
Data Entry Team Lead
May 2026
She is always ready to extend support to our Data Entry team whenever we need. Great team work and can do attitude makes her a team player.
Tony Khan
Data Entry Team Lead
April 2026
Tony stood out for his consistency, reliability, and strong work ethic. He shows up prepared, holds himself accountable, and consistently delivers quality results. He truly sets the tone for the team through his performance.
Clare Dart
Data Entry Team Lead
March 2026
Clare demonstrated what it truly means to Do the Work and put Teamwork into action. She proactively identified a gap in the Final Review process and immediately stepped in to support—outside of her core responsibilities. By taking ownership of the work, she ensured orders continued moving forward without delay and allowed the team to stay focused on their priorities. Her actions reflect exactly who we are at RRS:
- Clients First – ensuring no disruption in service
- Teamwork – stepping in where support is needed
- Results-Oriented – keeping operations moving
- Integrity – doing what’s right without being asked
Clare’s willingness to step up and lead by example had a direct impact on our operations and team success.
Karyl Escosio
Data Entry Team Lead
February 2026
"I am nominating Karyl Escosio for Rockstar of the Month for outstanding achievement. Karyl has only been leading the Correspondence Team for a few weeks, and the results have already been incredible. Under her leadership, work is being completed faster and with strong consistency. Most notably, she helped drive a major improvement in responsiveness, reducing our turnaround time for faxes and emails from a 24 hour response time to an average of about 4 hours.
Karyl stepped into this role with urgency, ownership, and a clear focus on execution. Her impact has been immediate, measurable, and highly beneficial to our operations."
Julie Hammons
Data Entry Team Lead
January 2026
"Julie earned this recognition through exceptional ownership, judgment, and client-first decision-making. In January, Julie identified a high-cost copy service charge on an active order and refused to accept the default workflow. Instead, she took initiative—contacting the provider directly, confirming copy-service requirements, and building rapport that resulted in the records being released at no cost. Her actions prevented a $544+ expense, protected our client, and reinforced our standard of exhausting no-cost options before escalating."
Hunter Webb
Data Entry Team Lead
December 2025
“He is a knowledgeable and helpful team member who deserves acknowledgment for his outstanding contributions and dedication.”
Shinji Ferrer
QA
November 2025
"Shinji, this recognition is so well-deserved. You’ve been a steady, reliable force behind our audit process, and the level of clarity, accuracy, and thoughtfulness you bring to every review is a game-changer for the team. Your ability to spot details others miss, provide consistent audit-level feedback, and uphold our quality standards has directly strengthened the way the Call Team operates. You don’t just audit — you coach, guide, and help elevate everyone around you. What truly stands out is your discipline. You stay focused, stay fair, and stay fully aligned with IGO standards, all while balancing speed and precision. The team trusts your eye, leadership appreciates your consistency, and every agent benefits from the structure you provide. You're a core part of why our training and accuracy continue trending upward — and your work sets the tone for excellence."
Robert Howard
Correspondence Specialist
October 2025
“Robert is an inspiring and approachable leader who everyone looks up to. Always friendly, well-dressed, and professional, he creates a positive and motivating environment for the entire team. People love to work with motivational managers like him , someone who leads by example, encourages growth, and brings out the best in everyone. On a personal note, when I faced some challenges, he went beyond his role to support and encourage me. His genuine care and willingness to help showed the kind of leader he truly is , one who not only manages but uplifts his people.”
Ziyad Muhammad
Correspondence Specialist
September 2025
“He is always pleasant, respectful, and upbeat. Despite what he has had to endure. I am not sure how he does it, but he does and deserves to be recognized for determination and his willingness to keep his head up!”
Khristina Fox
Correspondence Specialist
August 2025
“If a Swiss army knife was a person, it was Tina.”
Gian Macasarte
Correspondence Specialist
July 2025
“Gian goes above and beyond for everyone who needs her assistance. She can do it all, from paying invoices, downloading and uploading records, resolving issues with facilities and/or clients, to editing orders in our system. She is always willing to help out where she is requested and is a diligent employee. She's always so kind and knowledgeable when it comes to helping others. She is a wonderful member of our team and deserves all the recognition she can get for it!”
Kim Loan
June 2025
“Kim has gone above and beyond when supervisors are around and when they aren't. She shows integrity daily, and she’s always very positive—even when staring stressful situations in the face. She comes to work with a smile, even when she's tired, and gives her all in every project. From completing the CSR queue, training new people, expediting orders, reaching out to clients, and more, I’ve witnessed her give her absolute all to every assignment. Kim truly is a rockstar and deserves to be recognized for her outstanding efforts.”
Meet Our Team
Chuck Dart
Adriane Perry
Robert Howard
Amy Macalinao
Clare Dart
See More
Amy Macalinao
Job openings
Client Success Supervisor | Full Time | Onsite| Jacksonville Florida | Urgent Hire
Job post summary
Date posted: July 30, 2026
Pay: $18.50 per hour
Job description:
Job Summary
The Client Success Supervisor is responsible for leading the Client Success Department by supervising the Customer Success Representatives (CSR) team, ensuring exceptional client service, and maintaining strong client relationships. This position serves as the primary point of escalation for client concerns, oversees daily departmental operations, and ensures all client inquiries are resolved accurately, professionally, and within established service levels.
The Client Success Supervisor is accountable for employee performance, coaching, quality assurance, productivity, and continuous process improvement. This role partners closely with Operations and may collaborate with the Marketing team on client communications, service announcements, and customer engagement initiatives to enhance the overall client experience.
The ideal candidate is an experienced leader who thrives in a fast-paced environment, communicates effectively, holds employees accountable, and is committed to delivering exceptional service while driving operational excellence.
Responsibilities
- Supervise, coach, and develop the Client Success Representative (CSR) team.
- Manage daily department operations and ensure team performance meets established KPIs.
- Serve as the primary point of escalation for client inquiries and resolve issues promptly and professionally.
- Build and maintain strong client relationships through exceptional service and communication.
- Monitor team quality, productivity, and response times while providing ongoing coaching and feedback.
- Prepare reports and communicate department performance to leadership.
- Collaborate with Operations and Marketing to improve the client experience and support company initiatives.
- Maintain accurate documentation in CRM and company systems.
- Identify opportunities to improve processes and increase operational efficiency.
- Perform other duties and special projects as assigned.
Skills
- Leadership and team management
- Excellent verbal and written communication
- Client relationship management
- Conflict resolution and problem-solving
- Coaching and employee development
- Time management and organization
- Ability to prioritize and multitask in a fast-paced environment
- Strong attention to detail
- Professionalism and sound decision-making
- Microsoft Office (Outlook, Word, Excel)
- Report preparation and KPI tracking
- Adaptability and continuous improvement mindset
- Medical records or healthcare experience (preferred)
Qualifications
Required:
- Minimum of 3 years of leadership or supervisory experience in Customer Service, Client Success, Account Management, or a related field.
- Proven ability to coach, mentor, and develop employees.
- Strong organizational, problem-solving, and decision-making skills.
- Excellent verbal and written communication skills.
- High School Diploma or GED.
- Ability to pass a pre-employment background check.
Preferred:
- Healthcare, medical records, or Release of Information (ROI) experience.
- Experience tracking and reporting on KPIs.
What Success Looks Like
The successful candidate will:
- Build a high-performing Client Success team.
- Deliver exceptional client service and strengthen client relationships.
- Hold team members accountable to performance expectations.
- Identify opportunities to improve processes and operational efficiency.
- Communicate effectively with clients, leadership, and cross-functional teams.
- Lead with professionalism, integrity, and a solutions-oriented mindset.
Why Join Record Retrieval Solutions?
At Record Retrieval Solutions, we are committed to building a culture of accountability, teamwork, and continuous improvement. We empower our leaders to make decisions, develop their teams, and contribute to the company’s long-term success. If you’re looking for an opportunity to make a meaningful impact while growing your leadership career, we’d love to hear from you.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Describe a time you coached a struggling employee to improve their performance. What was the outcome?
- What is your leadership style, and how do you hold employees accountable?
- Why are you interested in joining Record Retrieval Solutions as a Client Success Supervisor?
- Please describe your experience managing team KPIs. What metrics did you track, and how did you use them to improve team performance?
- Have you managed employee performance, including coaching, performance reviews, and corrective action?
- Have you handled escalated customer or client issues, how did you handle from start to finish.
Work Location: In person
How to apply: Send your updated resume at hr@recordrs.com
Health Information Retrieval Specialist | Full Time | Onsite| Jacksonville Florida | Urgent Hire
Company: Record Retrieval SolutionsJob post summary
Date posted: July 10, 2026
Pay: $16.00 per hour
Job description:
Health Information Retrieval Specialist
Department: Call Team
Location: Onsite
Hours: 8am to 5pm EST Monday through Friday
The Health Information Retrieval Specialist is responsible for obtaining medical records and billing documentation, including records related to Durable Medical Equipment (DME), on behalf of our clients.
This role requires direct communication with healthcare providers, hospitals, clinics, and billing departments to ensure requests are received, processed, and fulfilled in a timely manner.
This is a high-performance, execution-driven role—every order must move forward daily. Success in this position comes from persistence, ownership, and the ability to drive results through consistent follow-up.
Responsibilities
- Contact hospitals, physician offices, clinics, and billing departments to request medical and billing records
- Retrieve documentation related to DME services, orders, and billing
- Perform consistent follow-up calls to confirm status and push requests forward
- Verify receipt of authorizations, record request, and required documentation
- Confirm processing timelines, fees, and delivery methods
- Work with billing records including HCFA 1500, itemized bills, radiology billing, ER physician billing, images and certification of records.
- Accurately document all activity and updates in internal systems
- Monitor assigned orders to ensure no delays or stagnation
- Identify issues, denials, or delays and escalate when needed
- Collaborate with Data Entry, Review, and Operations teams to drive completion
- Maintain strict compliance with HIPAA and PHI security standards
What Success Looks Like
- Strong call activity with effective provider communication
- Persistent follow-up resulting in faster record turnaround
- Orders consistently progressing without delay
- Accurate and detailed documentation
- Proactive problem-solving and ownership
Core Competencies
- Relentless follow-up and accountability
- Strong communication skills (verbal & written)
- High attention to detail
- Organization and time management
- Ability to multitask in a fast-paced environment
- Problem-solving mindset
Education & Experience
Required:
- 1–2 years experience in:
- Medical records / HIM
- Healthcare administration
- Call center or customer service
- Record retrieval
- High School Diploma or equivalent
Preferred:
- Experience working with medical and billing records related to DME
- Familiarity with Release of Information (ROI) processes
- Understanding of HIPAA compliance and PHI handling
- Experience using copy service portals (MRO, Datavant, etc.)
Work Environment
- Onsite role in Orange Park/Jacksonville, FL
- Fast-paced, performance-driven operations environment
- Team-focused with clear accountability
- Growth opportunities into leadership roles
Benefits
- Health Ins, Dental and Vision
- Paid Time Off (PTO)
- Paid Holidays
- Career advancement opportunities
Why Join Record Retrieval Solutions?
At Record Retrieval Solutions, we don’t wait on records—we drive results.
If you’re someone who follows through, takes ownership, and pushes work forward every day, this is where you build momentum and grow. #Let’sGO
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of experience do you have working with medical records or Release of Information (ROI) requests?
- Have you previously communicated with hospitals, clinics, or medical records departments regarding record requests?
- Have you previously worked for a record retrieval company, medical records department, or Release of Information vendor?
Work Location: In person
How to apply: Send your updated resume at hr@recordrs.com
We have no current open positions but are always looking for exceptional talent. We would love to hear from you if you believe you have what it takes to join our team.
Tell us why you would be a great addition to our team. What strengths, experiences, and ideas would you bring? We want to know how your expertise aligns with our vision and values. Even though we may not have a specific position available right now, we review every application we receive. By submitting your resume, you will be considered for future opportunities that match your skills and interests. We appreciate your interest in Record Retrieval Solutions Active and look forward to possibly welcoming you as a valuable team member.
